Shipping & Returns
When are you closing orders for Christmas?
We recommend purchasing before DECEMBER 10TH to make sure your order arrives before Christmas. You may of course order after this time, however we cannot guarantee that your order will arrive in time for Christmas day.
How long will shipping take?
No one likes waiting ages for post to arrive, so we will post your kit within 3 business days of receiving your order. Parcels are usually delivered within 4-6 business days (please allow up to two weeks for regional areas). Please be aware that these delivery times may be currently affected by COVID-19.
How much does shipping cost?
All orders under $200 are posted with $9.95 flat rate shipping.
Due to the bulky nature of our boxes, orders between $200 and $350 will cost $19.95 to ship, and orders over $350 will cost $29.95.
Do you ship internationally?
Unfortunately, no - we're sorry!
We trust that you and your little ones will love playing with our sensory play kits! However should you wish to return your purchase our policy is as follows.
We are happy to offer a full refund of the original purchase price as long as all of the following conditions are met:
- the heat seals on all packaging remain intact
- the product is in its original condition and packaging
- it is within 7 days of receiving your product
We are happy to cover return shipping costs should the product be deemed faulty. For refunds due to change of mind we ask that return shipping costs be covered by the customer.
We recommend that any returns be shipped by tracked post as we can not be held responsible for items that are not delivered.
We will process your refund as soon as your product has been successfully received. This will be confirmed via email.